Customer Onboarding Procedure
1) Account Registration:
Users initiate the process by registering on our platform, providing the following details:
- Username
- Full Name
- Education Level (e.g., 10th, 12th, Undergraduate)
- Email Address
- Bank Account and IFSC code
- Password
2) Email Verification:
An automated verification email is sent to the provided address. Users must verify their email to activate their account, ensuring the authenticity of the contact information.
3) Wallet Recharge:
- Users can securely recharge their in-app wallet by purchasing coin packs through Google Play Billing.
- All payments are processed using Google’s official billing system, and coins are credited automatically upon successful purchase.
4) Quiz Participation:
- Users can browse available quizzes announced by the admin.
- To participate, users register for a quiz by spending a specified number of coins. Quizzes are categorized based on type and contest name, allowing users to select based on their interests and educational level.
User Withdrawal Process
1) Earning Coins:
- Upon completion of a quiz, top performers are awarded coins based on merit.
- The admin reviews quiz results and initiates the distribution of rewards.
- Users receive a notification confirming the credit of winning coins to their reward wallet.
2) Withdrawal Request:
- Users can request a withdrawal once they have accumulated a minimum of coins.
- The maximum withdrawal limit is set at 40,000 coins per Day.
3) Processing Withdrawals:
- Withdrawal requests are processed through secure payout system.
